FAQs
Get clear answers to your most common questions—quick, simple, transparent.
General Information
What is GWC Medical?
GWC is a concierge-style primary and wellness care practice, offering personalized, one-on-one healthcare and seamless access to top physicians and specialists—backed by 24/7 patient support
How is GWC Medical different from traditional healthcare providers?
We offer direct physician access, longer, unrushed appointments, same or nextday scheduling, and telehealth options—designed to deliver a frictionless, highly tailored healthcare experience
Who can benefit from GWC Medical?
Ideal for busy professionals, retirees, chronic condition patients, or anyone seeking comprehensive, proactive, and easily accessible care
Membership & Services
Is membership required?
Yes—GWC is a concierge medical practice. A membership fee provides access to enhanced healthcare services and dedicated time with physicians
What services are included?
Membership includes:
Preventive & primary care
Chronic-disease management (e.g., diabetes, hypertension)
Specialist coordination (cardiology, endocrinology, neurology, etc.)
Telehealth visits
Lab, imaging, wellness, and mental health support 
Preventive & primary care
Chronic-disease management (e.g., diabetes, hypertension)
Specialist coordination (cardiology, endocrinology, neurology, etc.)
Telehealth visits
Lab, imaging, wellness, and mental health support 
Can I choose my own doctor?
Yes—patients can select a preferred physician or specialist from the GWC network 
Do you offer urgent care?
We’re not an urgentcare clinic but provide sameday or nextday appointments, including telehealth, for acute (non-life-threatening) issues
Appointments & Access
How do I book an appointment?
Appointments can be scheduled via the online portal, or by calling (866) 492 3627
Are virtual visits available?
Yes—telehealth is available for consultations, follow-ups, and prescription needs 
How long are appointments?
Appointments are longer and more personalized than conventional visits, allowing in-depth doctor-patient engagement
How are specialists involved?
We coordinate referrals to top specialists, ensuring cohesive and streamlined care delivery 
Insurance & Billing
Do you take insurance?
We don’t bill insurance for membership fees. Many medical services (e.g., labs, imaging, outside referrals) may be covered by your insurance and we will your insurance for that—check with your insurer for more details. We bill insurance for clinical visits and services with all top insurers.
What is included in the membership fee?
Covers include:
No Hassle Access to Clinic
-Extended appointment durations
-Direct physician/telehealth access
-Comprehensive wellness planning 
No Hassle Access to Clinic
-Extended appointment durations
-Direct physician/telehealth access
-Comprehensive wellness planning 
Are there additional costs?
Yes—lab tests, imaging, medications, and external specialist services may be billed separately
Can I use HSA/FSA funds?
Yes, usually eligible—but confirm with your HSA/FSA administrator 
Technology & Platform
How do I view my medical records?
Access your records, imaging, and test results securely on GWC’s online portal or by calling our office
Is remote monitoring available?
Yes—for chronic diseases like diabetes, hypertension, and heart conditions, with real-time tracking and provider alerts
Is my health data safe?
Absolutely—utilizing HIPAAcompliant security to safeguard patient information
Miscellaneous
Can I cancel anytime?
Yes—but we encourage discussing concerns with our team before cancellation as notice is needed. Membership plans are yearly.
How can I enroll?
Enroll online via our website or app or call (866) 4923627 to start with a care coordinator.
24/7 On-Demand, Personalized Care.
Ready to Take Control of Your Health?
Book your first visit with a trusted physician
Speak directly with a care coordinator about your health concerns
Enjoy flexible scheduling that fits your lifestyle
Explore our transparent membership plans—no hidden fees
Access 24/7 support from your care team
Choose doctors you know and trust—no random assignments